Refund Policy

We want you to be completely satisfied with your purchase. This Refund Policy outlines our policies regarding refunds, returns, and warranties for the products, including pickleball paddles, that you purchase from us through our website located at sunstrikeusa.com (the "Site") and the services provided by Sunstrike USA (collectively, the "Services").

By making a purchase through our Services, you agree to the terms and conditions of this Refund Policy. If you do not agree with the terms of this Refund Policy, please do not use our Services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the date of purchase. To initiate the refund process, please contact our customer support team at contact@sunstrikeusa.com with your order details and the reason for the return.

Refund Conditions:

  • The product must be in its original condition, undamaged, and with all original packaging.
  • The customer is responsible for return shipping costs.
  • Refunds will be processed within 7 business days after we receive the returned product.

1-Year Warranty

All Sunstrike USA products, including pickleball paddles, come with a 1-year warranty from the date of purchase. Our warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product during the warranty period, please contact our customer support team at contact@sunstrikeusa.com for assistance.

Warranty Conditions:

  • The warranty is valid only for the original purchaser and is non-transferable.
  • The warranty does not cover normal wear and tear, misuse, or damage caused by accidents.

How to Request a Refund or Warranty Service

To request a refund or warranty service, please follow these steps:

  1. Contact our customer support team at contact@sunstrikeusa.com with your order details.
  2. Provide a clear description of the issue and, if applicable, attach relevant photos.
  3. Our customer support team will guide you through the return process for refunds or provide instructions for warranty claims.

Additional Notes

  • For warranty claims, Sunstrike USA reserves the right to repair or replace the defective product at our discretion.
  • Refunds will be issued to the original payment method used for the purchase.
  • This Refund Policy does not affect your statutory rights.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at contact@sunstrikeusa.com.